Archive | May, 2012

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Saving Jessica Sanchez

Posted on 11 May 2012 by Ingming Aberia


SAVING JESSICA SANCHEZ


Season 11

When To Vote and Other Things You Need To Know

Voting Tips

Every week, millions of votes are cast for American Idol contestants. As the season progresses and the demand for voting increases week after week, it can get more difficult to get through right away on the toll-free phone lines. The tips below will help American Idol viewers have the best opportunity to vote for their favorite contestants.

Follow these tips for successful voting:

Call Toll-free during non-peak periods.

Toll-free voting lines are open for two hours following each American Idol broadcast. The highest call volumes for toll-free telephone voting generally occur within the first 30-45 minutes after the show ends and this is the time when viewers are most likely to get a busy signal. Waiting for non-peak times, such as the second hour of voting, increases your chances of successfully voting for your favorite American Idol contestants via the toll-free numbers.

Use a Cell Phone to call.

Try calling from a cell phone if you cannot get through using a land line – and vice versa. Both land lines and cell phone systems will experience line congestion, especially during peak periods, but try both if you can. Cell minutes will be used even though the call is toll-free.

Vote via text message.

AT&T wireless customers can, of course, send the word ‘VOTE’ to the 4 digit short code number that corresponds to their contestant of choice (e.g., 5701, 5702, etc). Standard text messaging rates will apply depending on your wireless plan. If you are not an AT&T wireless subscriber, you will not be able to vote via text message, so follow the tips above for calling the toll-free numbers or go to www.AmericanIdol.com and log in using your Facebook account.

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Vote Online

Vote at www.AmericanIdol.com if you have a Facebook account. To vote online go to www.AmericanIdol.com and follow the links to vote at the end of each performance show. Online voting closes 2 hours after the Hawaii broadcast of a performance show. During the valid vote window, you will see a ‘vote’ button. Follow the instructions for how to vote online. You may vote up to 50 times per account ID per performance show. Also, note that although the voting systems can handle huge volumes of vote submissions simultaneously, there may be times (particularly just after the show) when the system may not be able to handle every attempt due to the sheer volume. If you are trying to vote during the vote window but it isn’t processing your attempt, be patient and try again later or try voting via toll-free or AT&T SMS.

Be patient!!

Remember, there are millions of people also trying to vote at the same time, so if you can’t get through, keep trying and you will be able to cast your vote eventually.

Some FAQs

How do I vote?

There are three ways for you to vote for your next American Idol: (1) Toll-free Voting; (2) AT&T Text Voting (SMS); and (3) Online Voting at www.AmericanIdol.com as described below. 

Rules and procedures are subject to change at producers’ discretion without notice.

Who can vote?

  • Toll-free Voting:  Anyone calling the toll-free numbers from an area code from within the Continental U.S., Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands will be able to cast their vote(s) for American Idol.
  • AT&T Text Voting: Any AT&T wireless subscriber who has the ability to text message and has an area code from within the Continental U.S., Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands will be able to cast their vote(s) for American Idol.
  • Online Voting:  Anyone with a Facebook account registered within the Continental U.S., Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands will be able cast their vote(s) using the online method. 

When can I vote?

  • Toll-free Voting:  Toll-free Voting opens at the end of the performance show (see local listings for dates/times in your area) and stays open for 2 hours after the show, subject to time zone restrictions.  Your vote window is based on the geographic location of the area code of your phone (for example, an East Coast area code will only be able to vote for 2 hours after the East Coast broadcast).  Outside of these times, the toll-free lines will play a busy signal and your call will not count as a vote. 
  • AT&T Text Voting: Text Voting opens at the end of the performance show (see local listings for dates/times in your area) and stays open for 2 hours after the show, subject to time zone restrictions.  Your vote window is based on the geographic location of the area code of your phone (for example, an East Coast area code will only be able to vote for 2 hours after the East Coast broadcast).  If you try to vote via SMS outside of the vote window, you will get one ‘voting not open’ message and your vote will not count, although message and data rates may apply to all messages sent and received.
  • Online Voting:  Online Voting opens at the end of the East Coast broadcast of the performance show (see local listings for dates/times) and closes 2 hours after the Hawaii broadcast.  If you try to vote outside of the vote window you will get a ‘voting closed’ page.

How much does it cost to vote?

  • Toll-free Voting:  Telephone calls to American Idol voting lines are toll-free.  If you use a mobile phone to call, calling plan minutes will be used or deducted according to terms of your carrier’s calling plan.  Note, if you reach a number which asks you to enter credit card information, you have misdialed and reached a service not connected with American Idol so you should hang up, check the correct number and dial again. 
  • AT&T Text Voting:  If you vote using AT&T Text Voting then the cost of voting varies depending on your AT&T wireless text messaging package.  If you do not have an AT&T wireless text messaging package, AT&T standard text messaging rates apply to messages sent and received.  You will be charged for each message sent from and received by your wireless device, regardless of delivery and including invalid votes cast outside of the specified time period.  Some messages sent to you will be free; these messages will be identified by the phrase ‘AT&T Free Msg.’ See www.ATT.com for details, or visit an AT&T store.  Please note that “premium” rates do not apply to American Idol text votes.

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  • Online Voting:  Online Voting is free except for your standard internet access charges or data charges if you are using a web browser on your mobile device.

How many times can I vote?

  • Toll-free Voting:  You may vote as many times as you like via toll-free.
  • AT&T Text Voting:  You may vote as many times as you like via AT&T Text Voting.
  • Online Voting:  You may vote up to 50 times per account ID per performance show via Online Voting.

How do I know my vote has been counted?

  • Toll-free Voting:  If you are calling the toll-free numbers to cast your vote, your vote will count if you hear the ‘thanks for voting’ message.
  • AT&T Text Voting:  If you are voting by the AT&T Text Voting method, your vote(s) will count if you receive a ‘thanks for voting’ confirmation message per Contestant voted for.  This message may take some time to be received.  You will receive only one ‘thanks for voting’ text confirmation message for each Contestant you vote for during a voting period, regardless of how many times you vote. Your text vote was not sent successfully if your handset reads ‘message not sent’.
  • Online Voting:  If you are voting online at www.AmericanIdol.com using a Facebook account, you will receive a ‘thanks for voting’ confirmation message page after each vote.  However, please note that if you vote online only your first 50 votes will count. After your 50th vote, no further votes will count for that performance show even though you will continue to see the ‘thanks for voting’ page. 

If you are experiencing trouble with any of the voting methods, remember that you can always try another voting method.

How do I find out the results?

The performance/voting shows will air on FOX each week (see your local listings for show dates and times) and the results will be broadcast on FOX every Thursday.  So, make sure you don’t miss the results show if you want to see how your vote affected the results!

What’s being done about power dialing?

The American Idol voting process is administered and carefully monitored by an independent vote management company. The producers, in consultation with this independent vote management company, reserve the right to remove so-called “power dialing votes” (via toll-free,  AT&T Text Voting and online) that are identified as having been cast in such a significant block, either by technical enhancements or otherwise, that it could unfairly influence the outcome of the voting.

When I called one of the toll-free lines, I heard the wrong contestant number – why?

All lines for American Idol are tested before going on-air to make sure the lines work properly and are playing out the correct audio.  If you call and hear the wrong contestant number, it’s possible you accidentally misdialed, so check the number and dial again.

What will I hear if I call the toll-free numbers?

Toll-free Voting begins at the end of the show when ALL of the contestants have performed – if you call before then, you will hear a busy signal and your vote will NOT count.

At the end of the performance show each week, voting can begin and phone lines will be opened.  Voting lasts for at least 2 hours, subject to local time zone restrictions, from the end of the show and during that time you will hear a pre-recorded message thanking you for voting for your chosen contestant.  Each contestant will have his or her own number read/shown on air, and the phone message will confirm for whom you have voted.  After the voting window closes, no more votes will be accepted and lines will play out a busy signal.

Is it true that some people can cast votes via toll-free outside of the 2 hour window after the show?

No, this is not true.  As part of the process to ensure that the American Idol voting system is accurate and ready for the public to call and vote, a test window is built into the toll-free system.  During this test window, anyone calling the toll-free numbers from a phone with a West Coast area code will hear the ‘thanks for voting…’ message.  This vote window is for testing purposes only and any calls received during this time do not count as valid votes.  Your votes will only count if you call, or if AT&T wireless customers text, during your valid 2 hour vote window after the show, subject to time zone limitations.  Vote online at the end of each performance show.

Online voting closes 2 hours after the Hawaii broadcast of a performance show.  Outside of these hours, votes will not count.

When I called, I heard mention of a chat service or was told to call a “900” number – isn’t American Idol voting toll-free?

Never call a “900” number or provide your credit card in relation to voting for American Idol.  If you call to vote for your favorite American Idol contestant and hear a message to call a “900” number, or if you hear anything relating to a chat service which asks you to enter credit card details, you have misdialed as neither the 900 service nor the chat service are in any way connected with American Idol.  Do NOT call this “900” number to vote for American Idol and do not enter any credit card details if prompted as voting on American Idol is free of charge.  Please try the American Idol toll-free numbers again, dialing carefully.  Please see the How much does it cost to vote? question for more cost information on each vote method.

I couldn’t get through to the toll-free lines or all I get is a fast busy signal when I call – why?

Although the telephone network is designed to handle huge volumes of calls simultaneously, there may be times (particularly just after the show) when it will not be able to handle every single call due to the sheer volume.  If you are calling during your voting window but can’t get through to cast your vote, be patient and try again later.  You may also try another voting method if you cannot get through to the toll-free lines.

Can I vote if I subscribe to a digital phone service or VOIP (Voice Over Internet Protocol) service?

Yes, you can vote if you subscribe to some digital or internet-based phone systems, such as Vonage or Skype.  However, please note that digital phone and VOIP services often re-route outgoing calls to a different geographical location from which the call is being made.  As a result, you may only be able to vote in the voting window to which your call has been re-routed.  If you are trying to vote in the regular voting window for your region and your call is re-routed outside of your region by your service provider, you will not be able to vote (instead, you will hear a fast busy signal). However, you still have the availability to vote during the other voting window or using the other vote methods.  For further information, contact your digital phone or VOIP service provider.

Why can’t I vote via the toll-free numbers using a payphone?

Votes from payphones will be blocked.  To vote for your favorite contestant using the toll-free method, use a standard land line telephone or cell phone.  Charges may apply when using your cell phone. Or, you can use one of the other vote methods.

Can I vote by using my cell phone?

Yes, you can vote using your cell phone, although cell minutes will be used even though the call is toll-free.  Contact your cell phone service provider if you want to know how much you will be charged.  Additionally, if you are an AT&T wireless customer you can vote using text messaging. Standard text messaging fees will apply – see the How Much Does It Cost To Vote? question for more details.  Only send the word ‘VOTE’ to the 4 digit short code numbers you see on screen, you cannot send a text message to the toll-free numbers.

If you are calling or text voting from a cell phone and you are in a different time zone from your cell phone number, the voting systems will accept or reject your vote based on the time zone of your cell phone area code.  For example, if you have a New York cell phone area code but are calling from Los Angeles after the West Coast broadcast, you will be voting outside the East Coast voting window and your vote will not be accepted so try calling again from a landline telephone during the West Coast voting window or use another vote method.

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Voting by AT&T text messaging on your cell phone – What is text messaging/SMS?

Text messaging – sometimes known as SMS (short messaging service) – is a way of communicating short text messages via your cell phone.  Most (but not all) handsets have this feature.  For American Idol, only AT&T wireless customers can vote by text message using their cell phone keypad to write the message ‘VOTE’ and sending it to a 4 digit short code relating to the contestant for whom you wish to vote.  This 4 digit short code, such as 5701, relates directly to your contestant of choice and will be displayed on the show.  Only send the word ‘VOTE’ to the 4 digit short code numbers you see on screen, you cannot send a text message to the toll-free numbers.

How do I text my vote using a cell phone with AT&T as the provider?

As with the toll-free voting, each contestant will also be assigned his or her own AT&T text message number during the show – this 4 digit short code number will appear on your TV screen alongside the toll-free phone numbers.  To vote by text if you are an AT&T wireless customer, simply watch American Idol on FOX each week, input the word ‘VOTE’ into a new text message on your cell phone and send this message to the 4 digit short code number assigned to your contestant of choice (such as 5701 for Contestant 1).  Only send the word ‘VOTE’ to the 4 digit short code numbers you see on screen, you cannot send a text message to the toll-free numbers.  If done correctly, you will receive a message confirming your first valid vote per contestant during the voting window regardless of how many votes you cast.

AT&T text message voting will open at the end of each performance show and stay open for at least 2 hours, subject to local time zone limitations.  Voting will NOT be open during the show or outside the two hour time period determined by the area code on your cell phone.  Votes sent outside of the voting window will be invalid, and you will receive a message saying the window is closed.  If you are sending your text vote from a cell phone with an area code that is in a different time zone from that in which you are texting, the network will accept or reject your vote based on the time zone of your telephone area code.  For example, if you have a New York cell phone area code but are voting from Los Angeles during the West Coast voting window, your vote will not be accepted so try calling the toll-free number from a land line during the West Coast voting window instead.

You can opt-out from receiving non-vote confirmation AT&T marketing messages by replying to any marketing message with the word STOP.

Is the AT&T text messaging vote system the same as the toll-free system?

The design of the text voting is exactly the same as the toll-free voting system in terms of open/close times and regions. The contestant numbers will also be very similar.  If you wish to vote for Contestant 2, for example, you can either call 1 866 IDOLS 02 (            1 866 43657 02      ) or AT&T customers can text the word VOTE to 5702.  Please make sure you watch the show to find out the right numbers each week.  Only send the word ‘VOTE’ to the 4 digit short code numbers you see on screen, you cannot send a text message to the toll-free numbers.

Who can text their vote?

Text Voting is only available to AT&T wireless customers with two-way text messaging capable handsets. If you are an AT&T wireless customer and wish to check if your handset has two-way text messaging capability, go to www.ATT.com or visit an AT&T store.  AT&T wireless customers with area codes from within the Continental US, Hawaii, Alaska, Puerto Rico and the US Virgin Islands can cast their text vote for American Idol.  If you are not an AT&T wireless subscriber, you can vote using the standard toll-free phone numbers or online at www.AmericanIdol.com using a Facebook account instead.  If you would like to become an AT&T customer so that you can text your vote, go to www.att.com/americanidol.

When can I vote using AT&T text messaging ?

Voting for American Idol opens after the performance show each Wednesday (except for the first week of voting, the performance shows will air on Tuesday and Wednesday), and will stay open for at least 2 hours, subject to local time zone limitations.  Votes cast outside of this voting window will be invalid.  Only send the word ‘VOTE’ to the 4 digit short code numbers you see on screen, you cannot send a text message to the toll-free numbers.

How much does it cost to vote via text message?

The cost of voting for AT&T wireless customers varies depending on your AT&T wireless text messaging package.  If you do not have an AT&T wireless text messaging package, AT&T standard text messaging rates apply to messages sent and received.  You may be charged for each message sent from and received by your wireless device, regardless of delivery and including invalid votes cast outside of the specified time period.  Some messages sent to you will be free; these messages will be identified by the phrase ‘AT&T Free Msg.’ See www.ATT.com for details, or visit an AT&T store. Please note that “premium” rates do not apply to American Idol text votes.

How many messages will I get from AT&T when I use Text Voting?

You can opt-out from receiving non-vote confirmation AT&T messages by replying to any marketing message with the word STOP.

Can I send multiple votes / send to multiple short codes in a single message?

When texting your vote, you should send your vote to only one shortcode/text number at a time. If you do not receive a ‘thanks for voting’ confirmation message (one per contestant you vote for) then your vote will not count and you should try again by sending to a single short code at a time

When I tried to vote, my handset said ‘message not sent’ – why?

Like the toll-free voting, the AT&T text messaging network is designed to handle huge volumes of votes simultaneously.  In the unlikely event that congestion is experienced, the notice ‘message not sent’ may appear on your handset.  Please be patient and try again later.  And, don’t forget to vote within your time zone’s voting window!  If you are not an AT&T wireless customer, you will not be able to text message your vote for American Idol.  Call the toll-free numbers instead or go to www.AmericanIdol.com and vote online if you have a Facebook account.

How do I vote online?

Online Voting is available to Facebook account holders.  Simply go to www.AmericanIdol.com and follow the links to vote.  Vote online at the end of each performance show.  Online voting closes 2 hours after the Hawaii broadcast of a performance show. During the vote window, you will see a ‘vote’ button.  When you click on the ‘vote’ button you will be directed to a Facebook login page where you will need to enter your e-mail address and password to log in (if you are not already logged in to Facebook).  If you do not currently have a Facebook account then you will not be able to vote online unless you create a new account (but you can still vote via toll-free and if you are an AT&T wireless customer you can also vote via AT&T Text Voting).  Once you successfully log in using your Facebook account you will be prompted to select the contestant for whom you want to vote and complete a ‘CAPTCHA’ and click ‘vote’.  A CAPTCHA is a security measure which requires you to enter the scrambled letters/numbers you see on your screen.  If you do not correctly enter the CAPTCHA information you will be prompted to try again.  If you successfully submit your vote, you will receive a page that thanks you for your vote and confirms that this activity has been added to your Facebook Timeline, Ticker and Newsfeed. Your vote will be added to Facebook only once for each finalist for which you submit a vote, and you will have the option to add a message to the Facebook post. If you do not want your vote activity to be added to Facebook, you can remove the individual vote post by clicking the ‘Remove’ link next to the vote confirmation message on the thank you page. Alternatively, you can turn the ‘Add activity to Timeline’ feature off entirely by clicking the ‘Off’ button in the top right-hand corner of the page. If you turn the feature off, you will be presented with the option to post your vote to Facebook by clicking the ‘SHARE YOUR VOTE’ button on the thank you page. This will also allow you to share your vote only once per finalist. The ‘Add activity to Timeline’ feature can be toggled on and off at any time.

You may vote up to 50 times per account ID per performance show.  Any additional votes you cast or attempt to cast above this limit will NOT count. If you are experiencing trouble with any vote method, remember that you can always try another voting method.

Why do you need a Facebook account to vote online?

Logging into your Facebook account is a key security feature to guard against voting fraud.

What is the minimum software requirement for voting online?

To vote online, you must have a valid, active Facebook account, have Javascript enabled, have cookies enabled and you must have allowed the voting app to be added  to your Facebook profile.

I’m seeing the ‘vote closed’ page during the active vote window – why?

If you’re sure you are trying to vote online during the active vote window but you’re seeing the ‘closed’ page, please clear your browser cache and then refresh your page.  

Is American Idol collecting personal information when I vote online?

When you use the online voting platform, you will be asked to share some personal information with American Idol for vote verification purposes. Please refer to the AmericanIdol.com Privacy Policy at http://www.americanidol.com/legal/privacypolicy for more information about other personal information collected by AmericanIdol.com and how that personal information may be used.

I am having trouble voting online – why?

Although the Internet can handle huge volumes of vote submissions simultaneously, there may be times (particularly just after the show) when your local service provider may not be able to handle every attempt due to the sheer volume.  If you are trying to vote during the vote window but it isn’t processing your attempt, be patient and try again later or you can always vote unlimited times via another vote method.

Why am I getting a ‘page does not exist’ or ‘online voting not currently available in your location’ error page when trying to vote online at AmericanIdol.com from within the U.S.?

If you are trying to vote from within the U.S. but see an American Idol page which says ‘The page you are looking for does not exist’ or ‘Online voting is not currently available in your location’, it may be that your connection to the internet is being routed via a region not in the U.S. This may be caused by your Internet Service Provider (ISP) experiencing local level congestion during peak times and therefore load balancing the traffic via a less congested region, which could be located outside of the U.S. If you feel you have reached this page in error, please clear your browser’s cache and then refresh the page. If the problem persists, please be patient and try again later, or use another method to cast your vote.

If after reading these FAQs you have further questions, email idol.web@fox.com.

Source: www.AmericanIdol.com

 

All the best,

 

Ingming Aberia
aberia.us

PS

 

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